So I have the corporate directory lookup working in our Windows environment (caveat the Polycom user had to be in the A/D root, not the Users subtree).
So I do see that the LDAP query populates the search results correctly and shows me names and phone numbers for my users -- But I don't have a DIAL button as is depicted in the Admin Guides. Unfortunately, the provider who supplied/manages these phones seems pretty clueless as to why this is as they have never used the LDAP query with any other customer before us.
What I see for buttons after a sucessful directory search is
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My phone is a VVX 411 with no additive licensing or applications.
Version 5.4.1.1.17954
File sip.ld
Any thoughts as to how to get the DIAL button to show up? I'm thing it is either a license issue, or something like a features.cfg file on the provider's server that needs tweaking. But it's been four months and we're running out of patience, so I'm asking here.
