Hi, first time posting. I tried to research other posts, but could not find an answer. I have a brand new VVX501 phone that I purchase on Amazon. SIP version 5.4.1.17954. I am trying to connect to a newtwork environemnt at a Regus office. The IT department is managed remotely from Manila, I believe, so hard to get much support. The phone MAC address is registered on the network. But I get a DHCP Error when I reboot the phone, and the phone does not acquire an IP address. I have a computer (Dell XPS 15) pluged into a Plugable USB-C docking station connected to the computer port on the bottom of the phone - and the computer is working fine and getting an IP address. Any thoughts? If there are specific network settings that need to be applied, I can get those to the IT group, and they will likely accomodate - I just need to know what to tell them. I believe the Network is managed on Cisco hardware.
Thanks,
Ian