Apoogies if this post is in the wrong area - I'm new here.

I have 12 Polycom VVX400 phones in a small office on two floors. I had "presence" enabled so that we could each see who was on calls on the resepctive floors. Around 2 months ago - an issue arose with the presence funtion enabled whereby we had only one way audio with callers. I had to remove the presence funtion from all the phones to restore two-way audio. One-way audio returns as soon as I try to set up presence again but we really need this function to work as it had done for around ten months without any issues.

Any help would be appreciated since our service provider seems clueless as to how to reslove this.

Steve

I am having difficulty in getting a Soundstation IP 6000 to register with Cisco Call Manager 9.1

I am getting the following on the phone

000059.869|sip  |*|03|Fast Boot Measurement Point: Ready for Call, uptime: 59.869 sec.
000059.871|app1 |*|03|Ctx [0] Registered [false]
000059.874|app1 |5|03|Corporate directory instance does not exists.
000059.896|sip  |4|03|Registration failed User: 76575, Error Code:500 Internal Server Error
000059.902|copy |4|03|Configuration of URL failed

I've never had a 500 error when registering a SIP phone before?

Hello,

We have a realpresence trio kit that includes the visual+ device. We have everything working so far, however the only issue we have is that the ethernet settings on the visual+ device are set by DHCP.

We want to set a fixed ip. I'm not able to find on the manual the instructions to do that.

I have seen that it must be done using a usb device and some xml files  however the instructions were not clear enough.

My questions are: How can I set the IP on the visual+ device and how can I reset the visual+ device to factory defaults in case something goes wrong.

Best regards

Jorge Chibante

we have changed our provisioning server's ip address. i went around and updated the provisioning server ip address on 6/7 ip7000 phones all successfully. this particular unit is stuck in an infinite loop and will not boot up. i have logged into it locally with the admin password and attempted to 1. reset settings, 2. format file system, 3. update bootblock. all of which fail and return me to the phone constantly rebooting. After clearing all settings i have also tried to simply input the new provisioning server's ip address and allow new configuration to be pushed down to the device. when the polycom phone tries to boot i get the following,

Updating initial configuration

Could not download "mac address of my unit".cfg

Using existing configuration

Error, application is not Present!

Rebooting

The phone is stuck rebooting in this mode since, any help would be greatly appreciated thanks!

I should also mention that i have tried to hold down 1357 during the initial boot to reset all cache to no avail

Hi, we have VVX 300 phones in our office. Some agents use them with wired headset which do not have a gain adjustment, and some people use wireless headsets with random MIC gain dials on the headsets themselves.

I don't want to globally change the mic sensivity on all phones or individual phones, as people swap desk phones and headsets with each other constantly. What I would like is if there were any way to create a softkety on the phone itself that could adjust mic sensitivity to users could tune this themselves. Can it be done? We have a programmer who could probably code this, I'm just wondering if it is possible.

Last week I was attempting to make a call to Germany.  I dialed 011 to begin as I am accustomed to doing for international calls.  I then dialed the number I was given.  I was not able to complete the call.  I got a message to contact my administrator.

I have an Soundstation IP 5000 that has been working fine for a few months.  Today I get a message that the Network is Down and when I check the network status it has LAN inactive.  Does anyone know what may have caused this and how to make it active again?

Thanks

Hello,

I am setting up a simple page group between three VVX 600 sets and one VVX400 set just to see if it would work for one of our situations.  I pretty much left everything default in the sets' on-line configuration other than enabling the feature.  The feature seems to work fine when the three 600s are assigned but once I add the 400, it causes the members to stop recieving the pages.  To get it working again, I have to remove the 400 from the group and reboot the three 600s and it goes back to normal.  Are the 600s the only sets that can recieve and send a page?  They are all version 5.4.2.2834.

Thanks

Dale 

Is it possible to make a softkey that list all call (missed, called, received) on a vvx410 

Thanks

Mike

Hello team,

I have some VVX300 in the office. Is there any way that when putting on hold, I can see the names of the people I have on hold?

For example, I switch from line 2 to line 3. I have 2 calls on hold and am active with the 3rd. Can I setup so I can see the caller ID name on the labels that indicate there are 2 lines on hold?

Thank in advance.

I have a Polycom Trio 8800 that is configured to run against our Skype4B environment and it is in a continual reboot loop. 

The device was previously working fine, and I have been able to determine that it is when it starts synchronising the contacts. 

If I reset the device to factory defaults I can get it back to a state where it will not reboot, so it appears to be something to do with the communication with the Skype4B servers. 

The only thing that has recently changed is that we updated the firmware on all of our Trio's, however the other appear to be working fine. 

Hello good afternoon

I have a problem with my teams polycom, being on call and enters another computer sends an audible tone that entered another call, as I set for that tone is heard louder?

Thank you
regards

Hello good afternoon

my phone VVX-400 to see the logs, sends me a tech support info dump,
As I can interpret this log?

0820124803 | pmt | * | 00 | ###### INFO DUMP BEGIN TECH SUPPORT ######
0820124803 | pmt | * | 00 | TSID 1 105: Q3J5cHQ9MTtLZXlEZXNjPVRlY2ggU3VwcG9ydCBEdW1wO0RpZ2VzdD1COTE5MUE5NDdBQ0MxOUM0
0820124803 | pmt | * | 00 | TSID 2 of 105: Q0JDOTAyOTUyMUIwN0Y5NkY4RkMzOTg1O0hlYWRlckxlbmd0aD0weDAwMDAwMDZjOwAAqlFIGVPl
0820124803 | pmt | * | 00 | TSID 3 of 105: cYuyI38sxd8C3InZ7vhl1n7HhIqkqd4aXbtiZJXyC9d9IaZp7VQNSjKw97CDqzSBSVttmyxEqWnM
0820124803 | pmt | * | 00 | TSID 4 of 105: AYbGAViQ4xL0EAhoe + uYGI90FSfMBtwCYkFleXhFndp7Ol / Qre / uU6uv7daL9TWNsk56jAYwI3lO
0820124803 | pmt | * | 00 | TSID 5 of 105: XcROrLAA9Mvq + ZxeAgupi / ed5XoAC6ufC + 1xaTtoT8cMHfecpTvTR6hcwR6Vk946 + 3UzgKtIKyAn
0820124803 | pmt | * | 00 | TSID 6 of 105: Wuw5DI440RoIIOquUHCh8bOhw1O8qZA7pX + bIWwFNzjCmJDAEDbpCbwFTgYy2Pins25Kevo7Wbbm
0820124803 | pmt | * | 00 | TSID 7 of 105: peae6f53MKRg65HQmbfzvqI4kXx7 + Ndr8vEDTgvAyUPBucY1vHij1iJ1aP4bCamxdSFXYmaa / WIs
0820124803 | pmt | * | 00 | TSID 8 of 105: / + zFTWhLMWrEPuzOLiL0phwc07JRdv7f3fZG4Td8w6S9leAQNrYJflH6q0NKqDkyn2PlQBe5m1qZ
0820124803 | pmt | * | 00 | TSID 9 of 105: 2vz55G2pzJj9WmzaqtG1DoOonz5B / Q + 4QAhtZHwOFLEwX / ytu7FhTRfkN + 0TK36cxzsDtwmhGrXo
0820124803 | pmt | * | 00 | 10 of 105 TSID: Qy1KXz5gwrrA2 / Yg6DaUpEYTjRbfGmy4rjvcqRnEbfjvKTyIit72d2EQo1AQ9CJWWN0ZWEer + P1L
0820124803 | pmt | * | 00 | TSID 11 of 105: g / TVsqBuRa5ZHZRD0ELQaFrKPS7bFQaY1SbtsZsAtM0R52RfDyk0z1fF8 / qufY7FnbJNHWxYI2Vd
0820124803 | pmt | * | 00 | TSID 12 of 105: MkPcX4fcIOYvStvr2V6SPBcZXg5tybODb7LZTAzwN9feKhhvhvmM9gLZwwGzepm8QSxIqrSVfw / k
0820124803 | pmt | * | 00 | TSID 13 of 105: r7U43UkzmjyMWGD1pX6muW4 + EctJ50ga3bl5Msl6PqdYFupdhiFUOfpCiVR7ygBvg7tts + qbMGkn
0820124803 | pmt | * | 00 | TSID 14 of 105: 1hq4YE + 1ybcqsOi7YPKQpSgRsLTxrCPgbqjc8W12LocJAQBJkkhMqAd0girR6lfESv7i0S6beGYA
0820124803 | pmt | * | 00 | TSID 15 of 105: dw / f3RELBIU608WDRIX + 75Y4GigcgpqHWmzK4rHdGuIw8i9UXTRSN18MAheoXKrVL / JIhXEallOp
0820124803 | pmt | * | 00 | TSID 16 of 105: JQ8NUTILPkGrzLVvk8RUC1vLl3k / E5AGotfmKH4piDYSTvIsYvlilP8WP + JS8 / y9mhyjgQMjYE46
0820124803 | pmt | * | 00 | TSID 17 of 105: 0LUbDan7Jar3yLe8TqyIcwsj82UtdM8snVSz008LH / ZRFcRR6ZBB5rTz9BtBXGmPXIHcvZAnbX2C
0820124803 | pmt | * | 00 | TSID 18 of 105: P9hIpBxEsVGHGb4Cg2zR23wgalXMIfj93rvUPPoDPjOAo39mWajoGJCvmRAYkAECmnKI + gGc9h + m
0820124803 | pmt | * | 00 | TSID 19 of 105: wbkaGWxfzStlPwbqG7cSGoLYd8SHYHTjXo3XlpVfqSUyU5OqLRLaB1u / XmkZsNEUCOJA2U5NW0lt
0820124803 | pmt | * | 00 | 20 of 105 TSID: pLUApcZKlfl / 3STM4QRGryKDuplIklrl16XES6fy0hKYiC3xnOxISr449rByNm5d7vTrgOwsyjYb
0820124803 | pmt | * | 00 | TSID 21 of 105: lQhnv9AJRhTSYrb99wKBxTrIbyj / 9DXhy5Z5rjZ / F9VtXk / sWy0RdNXQllwAyQBfqDesGgfnnpZP
0820124803 | pmt | * | 00 | TSID 22 of 105: j7Pc + j1NVrhB1hU1Ljuwvuw7uGV / hyBON3iQDP3PdPthBs7G7e9Ei4HnV06ndEZb5N + wtIU2OaB +
0820124803 | pmt | * | 00 | TSID 23 of 105: Yrd7IF4v45ULBhGa8kl1vsxrJ + tHPSAleAAg8f + ryiGn7yApdIoED79tbzUjwMWb28TAieThBniY
0820124803 | pmt | * | 00 | 24 of 105 TSID: qNTjXL / y1WmDdRdIxhscnOZ7xc7VO8xXUZMpocMNYBoIgVpL5Zwqo6EVcrwSFHFe6T2F8inn / HAt
0820124803 | pmt | * | 00 | TSID 25 of 105: DZGa + 0oXz7C5Qy4SFO9o6U639uZP4LIkjlXgm9 / pkLph + K52ZPrB2OUQDWkPHwc9ZU9zBQx5 / 8MR
0820124803 | pmt | * | 00 | TSID 26 of 105: QTdb7 + rnf10nHq4HvlLwP25Pq01TD6PySKVtpobBC / lf0BZuwc5IMgq8 / KLEcsjri / karRKAi9EI
0820124803 | pmt | * | 00 | TSID 27 of 105: VUPL4EHSXgvLTaGhhQG4xIjSPVV + gZ4AeryLJZSoWc87 / zO08LZa + lsHyFFqENHV07bt5bnDAGPP
0820124803 | pmt | * | 00 | TSID 28 of 105: 8Qrfr3YMxsMY43 / LctmFo1ZFSJgohsDjMlsJLrY3oh4n81SXVp / pqlb0jOXg2WRradll + ngycIK5
0820124803 | pmt | * | 00 | TSID 29 of 105: EuY7jHKXZJ9bWTjRHBkztbedDlfrYOyN9cwT8jo5sDJBbRPSeFAQGc0hmpCXlMXP70nWUceDwnH5
0820124803 | pmt | * | 00 | 30 of 105 TSID: 56ioLdB / 2qWyMxeh8fz6GtI9j + lFrbQ2ZjYsrxk4Wl697DgehI0tEbqwvWVE68oONWOym2sdYDnK
0820124803 | pmt | * | 00 | 31 of 105 TSID: wSKyHMfjEdPd + PD8KDLp78xAJzCkmz4neTTnGO / 7cBE126yYOfob6HTTVIBOtzUXnsfiwKy9FT2d
0820124803 | pmt | * | 00 | TSID 32 of 105: z7yskmiDgZIvqe6akvWQlWtbSjZAfupXSzNUDYjwxb8N16Yj1DpqpwwvUylshN31LFIyBc3m5dlw
0820124803 | pmt | * | 00 | TSID 33 of 105: X1LXJ6xR ClVc + + + UdXEJ3e91Xqz8CeZZmZ0n9iA5KPYEY7zCl4ikB K3x5310Cb6D2izhYcrN8sXC
0820124803 | pmt | * | 00 | TSID 34 of 105: dQO13hCaMaPSaMfdAqR5mvyoRWPQ9wxvsHbQCQYQ / H1KINc / WTkBqWaYdEumtcJPU + lw9lRZTjBl
0820124803 | pmt | * | 00 | TSID 35 of 105: aagmkoa / QDREzHs6TSUOACaZMWmCHXo1L7lmFxtj3EWimIAZUr83jtjU4hLmV24cmfQUMgdCq9wR
0820124803 | pmt | * | 00 | 36 of 105 TSID: + VFd5Yq9 + zCg6YXEaLanHuQJ3 / Z8otO6iKIA3lnRHeP2FbWj / pBgCJIxbromUX6XXMbcK + DlzLje
0820124803 | pmt | * | 00 | TSID 37 of 105: fERFVZRCTvph6J + ZqftA3k3B2qoQY7LhRPfXRX8s2wsGA44E7Ntvt4NNdvG0E / ENwJfLr8ci58B8
0820124803 | pmt | * | 00 | TSID 38 of 105: Pdhbs2f0rPMNzjemqK2cWTybO8NM56yS9iShXNPjPAMDWGN6GDMLcft23pwcXMkd4E + 40zPfe2hb
0820124803 | pmt | * | 00 | TSID 39 of 105: 7OrqwLrvit46koTHKyMNKBuLWCDs0uFK6sRx3ugQCNZP4vdCeex7VNRMEK7 / jpJ2DllGuXGHZTLC
0820124803 | pmt | * | 00 | 40 of 105 TSID: If4IIsiJgq + o / + JEitX84dG zUWXk2RNlPqkEl5Z7Qt75BqPCmI1MBmhbXO674GmFw0vClfBu6fbY
0820124803 | pmt | * | 00 | TSID 41 of 105: 8JrTJra7A7kIkfEb6 + pbo0lT8nKZmvHFKdv5Y7zosNYMQDhlkFxiffaedr7AaBQSWzUmrgf5Hy1k
0820124803 | pmt | * | 00 | TSID 42 of 105: SJ1aT7GBYd8AR + qh9ItLnKi8ElfxHNGTfanw8BP / snBcxMgPKH0sczWMNQQVKwCJDaUnjCdCEJeC
0820124803 | pmt | * | 00 | TSID 43 of 105: LyJA4BuUmqyL8eRj0taEQfVlMRwHcItBIGiDEbjVd4Qc11268JuRL1ZwLSdrO0BJlb0NG7mYtIS0
0820124803 | pmt | * | 00 | TSID 44 of 105: 98LzhTnFwNQrIGa3we8les5bqQV6yM2gePcuBcU60 / h + rCxiMTqJ / BFOM4i8y7y7sICvx / U1p85n
0820124803 | pmt | * | 00 | TSID 45 of 105: rB1m64PF + 6sho11GWGAqa1ii4cuQrKFXkVz9FSyHkNnqoB4Ci0iEGNVgYk9sHZMUZDhF5Y7n + VAK
0820124803 | pmt | * | 00 | TSID 46 of 105: R6BPbJmAxvvfBz1s5bXrZtT2xTI7qrmNffHacUi6YvSBWh7mpibPPjmKwX / wdautrYmaT5roT652
0820124803 | pmt | * | 00 | TSID 47 of 105: MAfEMIJ8NNpQKcpOl8RWweeTT2Rbb / 4qhbJSAwdJ4vQ1aXBGz09YwxTUvBeoqxlMBklPxDbp80hd
0820124803 | pmt | * | 00 | TSID 48 of 105: iStzJzn / 0D + CQcPct9z6kI9FNXn4K / xUH5keKXUG6X3DOmBJzUNqzWGjZf2PhTJ4 + W0ctnR1qquw
0820124803 | pmt | * | 00 | TSID 49 of 105: FqK / IqV0s3FEirQ3No9otcNTLgSwf3qq / ZvXSOktrvwBnPcRTjXmmwM / rLPFEjOYaOqp9F1K657c
0820124803 | pmt | * | 00 | 50 of 105 TSID: + cissYAfczqIpFsWEfzyjct9f7DnWSb0Ysm5BcExBBWLfKt3fKpr8DDMTgm3B3Y1WVHLG7joPhle
0820124803 | pmt | * | 00 | TSID 51 of 105: xUWK6UJqca38VWqBv9hHo6iVYFFuTT2WDnfixVEeUZX8 + sOC860eJjirmGjBq7BYtTdO / Otd3qSx
0820124803 | pmt | * | 00 | TSID 52 of 105: 1dAak5vDENFqBKli0fYlwo + 6 / McytAsnrLtLq2EXfhO8jhvgLm7XQYux7iVPFMC92QdZaKQO38z4
0820124803 | pmt | * | 00 | TSID 53 of 105: SP3VCpmIDVsAKGJZ3kAlkS7bShP / EGB7K40xFZXLFRvg6BlQo2gNLAkr64ICfbmnYnkGHYb150jl
0820124803 | pmt | * | 00 | TSID 54 of 105: NPMsV6vpbco5jR8dyuSuS7c7tKiycbsPIDOiDh6sTa8Au905TJ / 0ozAq3vaMvHosCJxvjm + 0YHnl
0820124803 | pmt | * | 00 | 55 of 105 TSID: hkLjfRsrnfOhk3iAZ0vOUGbUObUFkCS1KHaO6yzgGnDrHO8AcWHkkmfX8knB9PEy / pvd3WzSTOFJ
0820124803 | pmt | * | 00 | TSID 56 of 105: kG0KA5yeG + k + PShkZr0iL7j3VTYuoQjovMik3IHGhhT + 0eN9aC2d0vIWClTAuk6hh / MnUnNMD + 8H
0820124803 | pmt | * | 00 | 57 of 105 TSID: 6qT4Vs8KEs + zhSdQsVRCRZDcOXb0Gq1JN5WSGSkhQijrOn4u94amf3OcPzO2xFZpWC19lytuBAtG
0820124803 | pmt | * | 00 | TSID 58 of 105: neTsiB + HWG / OECwvpwfJqqWQjG48rEmXwovdle4G + Po4rcS7ViGCGEZ3DpTpEL8VhIZzc1a1 + bnt
0820124803 | pmt | * | 00 | 59 of 105 TSID: 85YT4xFTChO9IFx1Pk / C2HsVxmO4sHbGHMLQjDhHXf50VM277PMM + JpC3s2RYVgpW27NkRte2geD
0820124803 | pmt | * | 00 | 60 of 105 TSID: JJnaHvCUj2NDaxn3 / 9PEmO3IxwFB2ZcQSVhgaqEWTSv50ZRG71RmUB5t0zh3TcToGq2q15os6E2Y
0820124803 | pmt | * | 00 | 61 of 105 TSID: W9JLy4615 / Q7ThsZYpY9qsteKaxKCB0g44Zsp + zuJaXL8xPxQWy / Rj2zDtkualmMymz4kUA / EwVj
0820124803 | pmt | * | 00 | 62 of 105 TSID: sa51PB / NNUnpVIUy8tFGLItZRjjPJZrfxmiFavOssPxZOHPufb0FUVMxvlHw8qngXa4 / KPxPs + Nn
0820124803 | pmt | * | 00 | 63 of 105 TSID: YSVnSWfBC9QkyqrKXwYLglf8BLKDB1ffXuKtmdeNdwvXIQuh2Zs4A / legis / and / phpg6gZuXII4W5
0820124803 | pmt | * | 00 | 64 of 105 TSID: X8OAqdDxx2nDe9c5XQuGC3vDcNRXQEk2g0KSwPgP7dr4fGs6VjjojjIpUTspRj7E5XDfOdVCXFQn
0820124803 | pmt | * | 00 | 65 of 105 TSID: ZmaYVcJuNvSpxXfwxDtn / q2qPiohDaT + V9LNXPxOUzTzCIdkam71iEWaC9eiHsjbiFuvEWyYCHJ4
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0820124803 | pmt | * | 00 | 67 of 105 TSID: Wkwby9PWmv1w + lKxpD + 38heIWhZshqpa7T4bMuNLQAY8Va4t / vNU3J4vrWAo59gAICiwqiT1Oszw
0820124803 | pmt | * | 00 | 68 of 105 TSID: C / HE / yLVMO5Fku029TotQ + T5bC7KDLNIfMRdAUTsls8HAmQatf / LhGX4BbIvTjPTlYYu53b / Vdnr
0820124803 | pmt | * | 00 | 69 of 105 TSID: WsZe7srKR8K3q7LyumNSnLm752ZfkWjdCmeCspoqRDo7WO9PmRdsPVg6GXmfv / bTNPg6B4iiDrUY
0820124803 | pmt | * | 00 | 70 of 105 TSID: XEQF3jxP / NMzLocBpv5NG6tVckl4HCc0wmjsYLoilRg35DW7UqH5FKuIvIDJKsIrJoJZP93YAyc4
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0820124803 | pmt | * | 00 | 73 of 105 TSID: FyPcFawqeVtRyh + HXGw6iJUt2hBiRBZqYrNueMVssCcR4uxGTybx0MQdNJHSKUsLx3OqGMpZlGZV
0820124803 | pmt | * | 00 | 74 of 105 TSID: QeL2YzMsw5miuvGO0d9ABksYLOQXuBdTJuFd7y2wCf24gUUdkPXHVT0LdzPJd3k3q7iPnDYx3DEz
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0820124803 | pmt | * | 00 | TSID 76 of 105: U7NUglLRMFJ4mvrZzr4Of0PfVDSy4KPdjm0XybBt4wwrlgiPyl + YFYj / yoBCDqweJe0Hioe + E2 + 7
0820124803 | pmt | * | 00 | 77 of 105 TSID: jsVLb8oc Fsz4OwQT + + + thtBrbLETH5ZReJlpze xflhQaQxFHOug / kQEa8bXKn5mNUmGFD1esFAge
0820124803 | pmt | * | 00 | 78 of 105 TSID: gIR1d / mGUCOs895Y9DL7fVXWHl7O9F7 + KvGfh17bjQuawKktuF6PIQrIPv8iRW5enINCZRjadqQv
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0820124803 | pmt | * | 00 | 81 of 105 TSID: 1rkt3izDTgZtFVThYWLbLalac3TYSmUsteAcbL1ElDKipWmmvYxuSnEWlLKT3XPy7Hs6Jezwdq5R
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0820124803 | pmt | * | 00 | ###### END DUMP INFO TECH SUPPORT ######

Thank you
regards

Hello

I am thinking about buyine a VVX 500.

Can this run as standalone without server?

How do I connect it to my tel-system as there are no analog slot and i also did not find a confirmation on DECT-compatibility.

So the only connection must be with the LAN-cable

Hi Support team,

We are  using Polycom VVX 400,300,500,600,310,410  IP terminals.

Our Network provider is Broadsoft UK. 

There is contact list called Group Common Contact List on Broadsoft, How we can show this contact in our Polycom terminals ?

like we  have broadsoft Directory option for enterpries contacts.

Regards,

Shashank

We have the German Sipgate as a provider. Works well on one phone. Unfortunately we are not able to configure the 3 more devices. 

Who can help?

Nothing fancy.

Errors: Lines do not register.

So I have a digit map set to the following on 4 IP7000s

[2-9]11|0T|011xxx.T|9[2-9]xxxxxxxxxT|9[0-1][2-9]xxxxxxxxxT|[1-9]xxxT|**x.T

I'm having issues with the 10 or 11 digit dial not timing out and dialing on it's own, the customer has to hit "dial" to place the call. How can I enable the time out correctly for these?

Also, I am planning to change the digit map to the below as I thought about it more and realized I had a few "errors". 

[2-9]11|0T|011xxx.T|9[2-9]xxxxxxxxxT|91[2-9]xxxxxxxxxT|[1-8]xxxT|**x.T

9[2-9]xxxxxxxxxT should allow them to the trunk access code of 9, then a 10 digit number starting with 2-9 and have it dial after the timeout correct?

91[2-9]xxxxxxxxxT should allow them to dial the trunk access code of 9, then 1 and 10 digits starting with 2-9 and have it dial after the timeout correct?

[1-9]xxxT does allow them to dial an extension without hitting dial so I am just baffled why the other lines do not work in the same manner. I wonder if my corrected digit map will fix this but I am unable to make the change at this point since it requires a reboot of the phones.

These all are currently running the latest 4.0.11.0583 UC software

Thanks!

We are running 4.0.11.0583 software on 2 Polycom 450s. Each phone has 2 lines with a shared call appearance of the other (not an MCA) Currently when a call comes in to the phones and is answered by one phone, the other phone does not show a "received call" or a "missed call". There is no indication there was ever a call. In reading this short document on the VVX300 there should be a way to provision those phones to show a RECEIVED call when the other phone answers. http://documents.polycom.com/topics/168971 Not sure how do set this up though and if the same provisioning can be applied with this software/hardware. TIA for any help.

I am trying to configure an ldap query to setup a corporate directory. I was given an example to work with. I got it to work, but it also includes former employees. I want to exclude certain OUs or only query certain OUs. 

The example is here:

<?xml version="1.0" encoding="utf-8" standalone="yes"?><!-- LDAP Example for Active Directorty Server --><!-- 10.252.75.201--><LDAP><directory><sort dir.corp.sortControl="0" /><vlv dir.corp.vlv.allow="0" /><cache dir.corp.pageSize="16" dir.corp.cacheSize="64" /><addr dir.corp.address="ldap://10.252.75.201" dir.corp.port="389" dir.corp.transport="tcp" /><baseDN dir.corp.baseDN="dc=t2voice,dc=tech-support,dc=lab" dir.corp.filterPrefix="(objectclass=person)(!(objectclass=computer))(telephoneNumber=*)" dir.corp.scope="sub" /><sync dir.corp.backGroundSync="1" dir.corp.backGroundSync.period="3600" /><view dir.corp.viewPersistence="0" /><attr1 dir.corp.attribute.1.name="sn" dir.corp.attribute.1.label="Last Name" dir.corp.attribute.1.type="last_name " dir.corp.attribute.1.filter="" dir.corp.attribute.1.sticky="0" /><attr2 dir.corp.attribute.2.name="givenName" dir.corp.attribute.2.label="First Name" dir.corp.attribute.2.type="first_name" dir.corp.attribute.2.filter="" dir.corp.attribute.2.sticky="0" dir.corp.attribute.2.searchable="0" /><attr3 dir.corp.attribute.3.name="telephoneNumber" dir.corp.attribute.3.label="Phone Number" dir.corp.attribute.3.type="phone_number" dir.corp.attribute.3.filter="" dir.corp.attribute.3.sticky="0" /><login dir.corp.user="ldap@t2voice.tech-support.lab" dir.corp.password="T3ch!ab" feature.corporateDirectory.enabled="1"/></director</LDAP>

I added the OUs to this line:

<baseDN dir.corp.baseDN="dc=t2voice,dc=tech-support,dc=lab

such as <baseDN dir.corp.baseDN="ou=users,ou=california,dc=t2voice,dc=tech-support,dc=lab

This is not working. How do I get it to do what I want it to do? I do not see anything in the documentation for this.

Afternoon,

                        New to forum, phone systems and pretty much everything Polycom. I have been doing my homework though and need to find a solution.

Is there a way once a call is placed in transfer "state" to have the BFL keys reappear on the main screen to make it easier for users to transfer calls by pushing one button.

Thanks for the help and or Insight..