Server based call forwarding
Hi, I am trying to see if there is a way to set a server-based call forwarding whether it be via an EFK key or another built-in method. Testing with Polycom VVX 400 5.5.2. Call forawrding is set by...
View ArticleAudio Sound Effects
The UC Software Administrator Guide 5.7.0 documents several permitted values for the call.remoteDisconnect.toneType parameter. Silent (Default)messageWaiting, instantMessage, remoteHoldNotification,...
View ArticleSoundstation 6000 blank display blinking red light
Hi there, I have 2 sounds station 6000.I moved both to a new location with the same POE Injector that were connected to themand both got the blank screen, one has blinking red lights and the other has...
View ArticlerequestValidation what value for x?
I am looking in the admin guide in the section pertaining to requestValidation. It seems fairly well documented, except for what value goes in for x?<voIpProt.SIP.requestValidation...
View ArticleVVX phones book without config
For the last few months we have a strange issue. Sometimes when a VVX phone starts up, instead of it loading up the extension, it just shows the model number. In this case, VVX310. It looks as if the...
View ArticleTrio 8800 POE Question
Our hotel doesn’t have POE ports, and after doing some digging I’m trying to find out if purchasing the power injector would allow me to use the 8800 as a standard polycom on our hotel Ethernet ports.
View Article[Software] VVX UC Software 5.6.3.1155
Product Announcement: UC Software 5.6.3.1155 maintenance release and release notes are now publishedon the Polycom Support web page. http://support.polycom.com What is included in this...
View ArticleUpdate firmware in small groups
We currently have 300 vvx500 phones and 180 vvx300 phones. Is there a way to update the firmware on the phones in small groups. I am trying to avoid all phones trying to update at once when i put the...
View ArticleBackground Image does not load after firmware upgrade
I am setting up autoprovisioning for VVX301s I have a <mac>.cfg file as follows: <?xml version="1.0" standalone="yes"?><APPLICATION...
View ArticlePLEASE HELP ME (call forwarding)
Hi my office recently begun using polycom vvx 410 phones for everyone working here. No one really knows how to do anything on them other than answer, make or transfer calls. I was given the task by my...
View ArticleStrange BLF key behavior
I've set up a BLF key on extension 1005 to monitor 1001. When a call comes into 1001 and it starts ringing the blf key on 1005 lights up solid red immediately which I believe means that 1001 is busy...
View ArticleParse text on the phone screen for automation
Hi, I am automating the polycom phone and I am able to make and receive calls, collect logs etc using push commands.The phone info is given below. Phone Model SoundStation IP 6000Part Number...
View ArticleError, application is not present
Ive got a VVX 601 handset, i upgraded the software using the web config (i was messing about) and its currently 5.9.0.9355. I had to reboot the handset and now its stuck in a loop with the above error....
View ArticleTone at call end
Hi, Is it possible to play a tone when the call has ended? I have gone thrughthe web gui and cannot find any options for tone (other than ring tones).Thanks,Henry
View ArticlePolycom VVX 310 + VVX D60
Hi,I have a Polycom VVX 310, that has a D60 base station attached to it.With the latest software version (5.6.3.115), I'm having a problem: 1. The phone doesn't register with the server, previously it...
View ArticlePolycom IP 6000 solid red lights no display
Polycom please advise of a fix for this. We have had this happen to several IP6000s over the years and the aren't even more than a few years old. Please tell me why unplugging the phone and then...
View Article[Security] VVX UC Software 5.8.0, 5.7.2, 5.7.1 and 5.7.0 has been removed
Due to a security issue, UC Software (5.8.0.12386, 5.7.2.1277, 5.7.1.2205, 5.7.0.11768) has been removed from the Support website, replacement software will be available soon. Visit the Security Center...
View ArticlePolycom VVX 301 + VVX 500 EFK Flags
Hi, I have a Polycom VVX 301, and VVX 500. The VVX 301 we have a snippet of code for the softkey EFK options, along with the enhancedFeatureKeys which include: park, pickup call, and page. It all works...
View ArticleVVX601 Video conference configuration - ringcentral
Hi, we have two VVX601 phones and are trying to figure out how to make the video chat work. We are on ringcentral which says it does not support this, but from what Polycom says, and I understand its...
View ArticlePolycom Real Presence 8800 DHCP Gateway
Hi, I've started testing new 8800 conference phone. I've connected it to the network that is configured with CDP VLAN discovery. Phone is getting IP address from DHCP fine, but no IP gateway. When I go...
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