Voicemail for Soindpoint 335
We have a two phone, SoundPoint 335 system, Rev. M. Ever since our power went out all of our phone calls have been immmediately sent to voicemai. Q.1) How do we correct this?? Q.2) How do we set up a...
View ArticleBad image checksum error
I have a very strange "Bad image checksum" error on 1 Polycom-501 only.BootROM 4.1.4SIPload 3.1.8(both are latest supported versions for this phone to my knowledge). I've tried older versions of...
View ArticlePolycom SoundPoint 550 & 560 No Factory Reset with 4,6,8 *
Polycom SoundPoint 550 & 5601. No Factory Reset in the Phone Menu.2. Could not do a Factory Reset holding down the following keypad Keys: 4, 6, 8,*Therefore, cannot setup phone or obtain an IP...
View ArticlePolycom IP 335 can`t use TCPonly talk to server
Hi, I try to set our IP 335 work as TCPonly mode, but it won`t work. I can provision the phone and TCPonly has been select throngh view the web interface. But, when I check at server side, the phone...
View Articleadd contact directory for Soundstaion Duo and IP 6000 via Web configuration
Dear All, appreciate if you could show me how to add contact director via Web configuration for Polycom Soundstation Duo and Soundstaion IP 6000. I could not find it. Thank you very mcuh.Thang
View ArticleLanguage change on IP 7000
After a successful language change to french on a IP 7000 unit the unit works correctly until a reboot. On reboot a message of insuffisant file space appear an option of fix appear. After the fix...
View ArticleVVX400 losing local config
Everytime we reboot a phone or the phone system any custom settings (ringtones, contacts, favorites etc) that a user has set revert back to default. Is there a way to save these settings once changed?
View Article5.4 update bootlooping VVX600
Today, I foolishly decided to update my VVX600 from 5.3.x to the latest 5.4 release via the web interface. This immediately sent the phone into a boot loop where it would not get past "Starting...
View ArticleAvaya Polycom 1692 - Stuck in DISCOVERY MODE
Hello, I am running Avaya CM 5.2 I have an Avaya Polycom 1692 that has currently been stuck in DISCOVERY MODE. I have power cycled it multiple times with no luck.I have gone in through RESET mode and...
View ArticleRegistration Issues
I have multiple polycom IP550 setup, they are on version 3.2.4.0267. The sip settings in the PBX are identical, except for the username: One is ext 222 and the other is 223.Their config files are...
View ArticleHow to manage contacts from web browser
Hi there, is there a way to manage contacts from the web browser? I need to manage contacts from multiple phones, in different area of the building, and it's a pain to walk them one by one... any way...
View ArticleExtremely long user agent string
Since upgrading from 5.4.0 to 5.4.1, the length of the user agent string has become ridiculously long. ie, it used to be: "PolycomVVX-VVX_400-UA/5.4.0.5841_0004f2ddXXXX" It is now:...
View ArticleIP 7000
WE received 2 IP7000 and after many attempt we have 1 working correctly. Languages issue is resolved since the ftp server was read only we change it to read and write. One of the unit seems to have...
View ArticleVVX400 Night Mode?
Hi Polycom I was wondering if there's a night mode feature in those phones? Is there any way to set this? I remember older models had this feature, that allowed the user to forward all of his calls...
View ArticleDead air with PC>vvx300>switch
Awhile back i had switched about 12 polycom vvx300 phones over to a single switch and plugged the PCs into the vvx300s to limit the amount of ports used on the switch. However after doing so, whenever...
View ArticleVVX 310 headset and what is the app 51 for ?
I would like to attach a wired VVX 310 desk phone. I can't tell if i will need an app 51 or not. If all the app51 does is allow me to not have to move the handset off the hook to use the headset,...
View ArticleBlind transfer
Hi there, we used to have a blind button when transfering a call but since we moved to software 5.4.1.14510 (was previously on v5.1.1.2986) (and also tried 5.4.2.2834). Any way to get that button back...
View ArticleNot able to upgrade Firmware on VVX 300 & VVX 400
We are trying to upgrade the Firmware on new VVX 300 & VVX 400 devices but we are getting same error on phone and then it always went to restart loop. Could not download xxxxxxxx.cfg , Using...
View ArticleMyInfoPortal still functional?
Hello, Does anyone know if the MyInofPortal is available any longer? Any time I attempt to visit that app from our VVX600s all we ever see is an error(see attached image) that says: Maintenance...
View ArticleScheduling Polling And Rebooting
Can I use these overrides to schedule and reboot VVX series phones even though no changes have been made to the configuration file?...
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