TRIO 8800 - SIP Credentials written to override file
I recently setup some TRIO 8800s for use with Avaya and when logging the phones in via local phone UI or web UI, the credentials were written in plain text to the override folder on the provisioning...
View ArticleVVX D60 upgrade failure
VVX 500 host phone on firmware 5.5.1.11526 VVX D60 is paired and continually fails to get update firmware. All of the other function of the phone works however every so often it will try to update and...
View ArticleSoundpoint 330 takes a very long time to detect dead TCP connection
Hi there, We have SoundPoint IP 330 phones for quite a few years and we have migrated from an internal SIP-PBX to an external SIP-PBX from a provider. The connection to the SIP server now goes via a...
View ArticleTLS / SRTP with VVX400 and FreePBX
Hello, I've done some searching and cannot find this exact issue, or anything that has pointed me in the correct direction. I have read the FAQs regarding TLS and SRTP. They were extremely helpful....
View ArticleAny Developer API available for ZTP to replace human data entry
Hi, we would be interested in an API that allows us to integrate our inventory software with the ZTP system. Currently we need to manually enter device information (MAC address, account name and the...
View ArticlePhone displaying incorrect time - all settings are correct
I have a VVX 501 that is provided by our phone provider and provisioned by them. The time is incorrect. I have checked all the settings and they are set correctly. What I have noticed is that when I...
View ArticlePolycom Trio 8800 - Dialing issues with CUCM
OK I got a RealPresence Trio 8800 that is registered to my Cisco Call Manager 10.5.2 I can dial our internal 5 digit extensions, but when someone answers the phone gets a busy tone. I also have busy...
View ArticleUC 4.1.1 Time Sync Static IP
Hi All, New to the form recently bought some used 560 soundpoint ip phones I upgraded the sip.cfg files with the cfc utility to upgrade to the new config version got the phones provisioned and working...
View ArticleVVX400/500 Handset Audio
I am experiencing what appears to be a half duplex issue when using the handset. When a conversation is taking place through the handset every time the VVX user talks you can hear a pause in what the...
View Articlemb.proxy FQDN fails parsing VVX models
Hi all Wondering if anyone has used the micro browser on VVX models before and if they have had any issues? For VVX 500/600/501 running both 5.4.3 and 5.5.1 with setting: mb.proxy=**IPADDRESS**:PORT...
View Articleshowing the numbers on screen when dialing...
using anveo and doing an attended transfer....where your on phone with someone, hit the #* keys and get a dial tone to dial a third party to connect the original call to. when i dial the new number...
View ArticleDefault display for VVX and wireless adapter
Hello, Can someone tell me if its possible to change the default display of the VVX phones. In all the litature and product brocuhures you see this image. http://prntscr.com/eeq4bv However, our phones...
View ArticleVVX phones boot slowly with https
VVX phones take a long time to boot when running firmware greater than 5.4.3.1014. It takes around 10 minutes or so for it to boot. If I take the exact same config and boot over http, then it boots...
View ArticleCall Park Change Value
Hello Support, how can i identify my Park button position and to change its value from dialing 700 to 800 Thanks
View ArticleVVX series phones randomly reboot.
Hello, We ahve been seeing random reboots on various VVX phones. Anything from the 310 to the 600. I have included the last loged reboot below from an VVX-600. Does anyone have an idea what might be...
View ArticleGroup paging direct EFK
Is there a way to reference a specific Page group in an EFK? I understand you can use something like this but its not instantsoftkey.1.action="$Fpage$$FArrowDown$$FArrowDown$$FArrowDown$$FSoftkey4$"...
View ArticleAdding numbers to a directory/contact list
hi i have a vvx410 with 5.5.1.12442 on it. Logged into phone and trying to figure out where do I input my contact list? Want to set it up where I can push a button to bring up a company, then have...
View ArticleVVX 600 Unable to Upgrade or Downgrade
I have a 4 VV600 using in Basic mode Standard sip, I purchased a few years ago and would like to update the firmware.If I go to the phone web interface and go to Utilities > Software Upgrade >...
View ArticleOn Hold Ring Back...?
Hi- We're using VVX300 phones on firmware 5.5.1.11526. If someone has been placed on hold too long, we'd like the phone to start ringing again. How can this be accomplished? Thanks!
View ArticleDoes Polycom IP7000 SIP phone support VPN/DMVPN ?
Hi Team, Please let me know if Polycom IP7000 SIP phone support VPN/DMVPN ? I am trying to register this SIP phone to Avaya SIP server over VPN environment but it is not working. Please respond. Many...
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