Is it possible to remotely default a handset?
Is it possible, by way of provisioning server, to remotely force a handset back to factory settings (reset to factory)? Particularly for VVX and CCX handsets.
View ArticleBLF display on CCX Series Handsets
When using attendant.resourceList on CCX handsets, the full resourcelist address is displayed below the label on the handset. Is there any way to hide the blf server address information? For example,...
View ArticlePolycom VVX D230 call waiting enabled, phone returning a 486 busy when is...
According to the Poly VVX D230 DECT IP Phone Administrator Guide 7.0 (https://support.polycom.com/content/dam/polycom-support/products/voice/dect-ip-phones/user/en/vvxd230-administrator-guide.pdf) you...
View ArticleTrio 8500 Loses it's time after reboot
I have a Trio 8500 that I'm trying to get basic dial tone and dial out on with SIP (I am new to this). It's still unregistered at this point. I have the time zone set to EST and all is good and I...
View ArticleI am trying to add a park active call button instead of the Trans button (Via...
So I have been trying to replace my Transfer button with a park button on my VVX410
View ArticleVVX 450 Intermittent loss of speed dial text on display
My VVX 450 keeps losing the text (contact names) from the display assigned to speed dial keys. It happens intermittently with no apparent cause, but they never last more than 72 hours before they...
View ArticleNeed help w/ PolyCom VVX 450 connection from home
Hello! I am having quite the trouble getting my PolyCom VVX 450 set up for remote work from home. The phone was provided through my work (a veterinary center) who uses Comcast. I moved 4 hours away...
View Article802.1x Auth Failure Alert
Hello, We are rolling out 802.1x (slowly). For a period of time some phones will fail 802.1x auth, and roll back to Mac Address Bypass to allow them on the network. When this happens the phone gets a...
View Articlevvx300, cs500xd and EHS APP-51
hi, vvx300 on 5.9.6.2996, with C052-XD1 base station v19.50 binaural cs 500xd headset with APP-51 EHS cable. With the above configuration and phone set to headset memory: 0 or 1 and hookswitch mode to...
View ArticleGSuite Standard Licensed - unable to add deskphone
Good Day, We have licensed Google Voice Standard thru GSuite for Education. I am trying to add 12 x Poly VVX 450 Obi Edition via Admin Console. Google Admin console throws error - unable to add...
View Articlecustom user agent
using vvx 350 and 450 model phones of various firmware versions and trying to determine if we can add a line into the basefile that would enable us to use a custom user agent on registration. as an...
View ArticleVVX 411, HOLD and OPUS codec
Hello!I'm experiencing an issue with Polycom VVX 411 (UC version 6.3.1.11465 ) Schema of the call using OPUS codecSome other endpoint -> Asterisk (TLS/SRTP) -> Polycom VVXCall establishes...
View Article[Software] CCX & Trio UC Software 7.0.2
Hello all, Poly announces the new release of Poly Unified Communications (UC) Software 7.0.2 for the Poly Trio and CCX system. The build IDs for UC Software 7.0.2 are:CCX7.0.2.1072Trio...
View ArticleCan't get the Presence Category to show up
I am wondering what the category "Presence" is supposed to do. I understand the other categories, but I am not sure about what "Presence" does, and how to configure it. This is my test config.In this...
View ArticlePoly CCX 400 custom configuration
I realize the CCX 400 does not have a web interface (according to the documentation). I don't have one in hand to test, but we've run into an issue with the PC port on the CCX 500 and 600 and to...
View ArticleVVX 501 log messages
I am trying to find the reason for the following log messages we get on VVX 501 phones firmware 6.2.0.4023. It appears every 30 seconds in my phone. 0409154641|app1 |4|00|Failure reason is...
View Article[Software] VVX OBi Edition Software 6.4.2
Hello all, we just released ObiEdition 6.4.2 for Poly VVX 150, VVX 250, VVX 350, and VVX 450 Business IP Phones. What’s New in This Release These release notes provide information on software updates,...
View ArticleVVX 150 has a dhcp IP lease on server but no IP on itself
I've been getting all the prep work done for rolling out Polycom VVX desk phones through RingCentral at my office but I've run into a weird issue. The two test phones (VVX 150's) say in their admin...
View ArticleUnable to claim desk phone when adding VVX150 in Google Admin
We get an "Unable to claim desk phone" message when we try to add either of two used VVX150 phones (for a Google voice account) in Google Adm. I performed a factory reset on both of the phones,...
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