Clik here to view.
[Software] Trio UC Software 5.7.1 openSIP
Hello all, we have released the latest Trio UC Software 5.7.1 bringing many exiting new features and new connectivity to the Trio Platform. Zoom Rooms USB Mode with Zoom Rooms Controller app...
View ArticleProblema con equipos VVX como quitar skype
Buenas tardesEstoy teniendo un problema con equipos vvx configurados previamente con skypeme gustaria saber como eliminar toda la configuracion de skype por que al hacer un cambio de firmware sigue...
View ArticleSoundstation IP5000 rebooting when downloading BootROM
As the title suggests I have a Soundstation IP5000 that will not install the BootROM update.It currently does not have any application installed, it's not even attempting to find the application image...
View ArticlePolycom VVX 310 How to Setup SIP Credentials so I can Use Phone
Hi I would like to know how to setup the sip credentials on my Polycom VVX 310 so I can start using my phone to make and receive phone calls
View ArticleHow can I tell if my VVX 501 is registered with my SIP Provider from the Web...
Hi,I'm working with Polycom VVX 501's that are in a remote location.From the GUI, how can I tell if the IP Phone has registered? Thank you,Tim
View ArticleZTP Provisioning Query
Hi, I am using username and password authentication for provisioning every device. Every device/user has it's own unique crediantials. I also want to only use one profile for my devices. When creating...
View ArticlePolycom Trio - SIP required Line 1. Networked but NO S4B being used!
Hi All, Although we want to use Trio for S4B, we have work to do on this, therefore wish to feature release this at a later stage. Therefore I still need to Network the Trio as I need to show content...
View ArticleTrio register with DMA and Avaya Session Manager
Hi,The trio unit manager to register with DMA and is working fine. However when need to configure line 2 to register with Avaya Session Manager. Under web interface Setting/Line, the line 2 option...
View ArticleVVX410 phones failing to pull firmware from provisioning server
I'm trying to update all VVX410 phones on our network from their current firmware versions (mostly 5.6) to the most recent 5.8 firmware. We have a provisioning server deployed and the phones can...
View ArticlePolycom Soundstructure VoIP Card FQDN
Does the VoIP card of the Soundstructure support FQDN for the Proxy?
View ArticleVVX 311 Phones won't accept DHCP address
We are replacing CX600 phones with VVX 311 phone and are running into a problem where the new VVX311 phones sometimes do not accept DHCP offers from our servers. We have switch policy that auto-assigns...
View ArticleCX5500 enable keyboard in calling
Hi.I have a CX5500 with SIP configuration and i have code for authorization for calling, but when this option is enabled in the IPO, the Cx5500 only sounds a bit bit , and i dont entry the code because...
View ArticleRebooting unregistered phone with check-sync
Has anyone ever tried rebooting a phone (unregistered) using the check-sync NOTIFY. I have a VVX-400 (5.4.7) in the feild attempting to register with incorrected credentials. The provisioning server...
View ArticleVVX 300 Sometimes not answering when handset is lifted
We have a Polycom VVX 300 running 5.7.0.14430. Occationally when the handset is picked up while a call is incomming the unit will not answer a call which results in the user having to hit the answer...
View ArticleCan't Upgrade Firmware SoundPoint 501
Hello Polycom Community, i'm glad to be here, i'm new but i have had time reading posts here and solved a lot of issues related with Polycom IP Phones... But now i have a problem that i could not solve...
View ArticleCan't search contact directory in vvx310
Hi, I using a config file which the phone picks up from tftp server on our phone system (Freepbx). The contacts all show OK on the phone, but if I go to try and search a contact (even if I type the...
View ArticleRegistration Error Polycom IP6000
I continue to get a registration error in the polycom when trying to connect it to the allworx server.Polycom InformationPolycomIP6000 \ Software Version 4.0.14.0987Allworx InformationAllworx Connect...
View ArticlePolycom VVX 311 - Headset is ALWAYS default path
Hi, We are rolling out Polycom VVX 311's to our call centre.I have set the headset memory and hookswitch mode and that works as expected.What I have found is that if the handset is lifted then the...
View ArticleSoundstation IP 6000 won't boot up on new Cisco Catalyst
Hello,Switched out a Cisco closet switch over the weekend and crossed our SS IP6000 Polycom's to the new Cisco 9410R switch. 6 out of 8 wound only boot to the deathly red blinking lights or blink once...
View ArticlePolycom VVX - Send RTCP to remote collector
I was wondering if it's possible to send RTCP (RFC 3611) to a remote collector in the same fashion as RFC 6035, as I don't have the VQmon liscense. Here are the parameters I have set in my config:...
View Article