Hi,
We've recently migrated from Nortel Phone to Polycom Phone, However, we noticed there's significant volume decrease even though we've set to Maximum call volume from keypad. The agent couldn't hear customer well, and hence bad Customer/Agent experience.
I understand the phones volume level are carefully adjusted to meet international levels and regulations and should therefore only be modified whilst consulting with Polycom support.
Is there any way for us to further increase the call volume by cfg file??
Regards,
CK