We have a Polycom IP331 phone system in our office and have had trouble setting the message to allow peopel to dial by extension.
Right now our IT department has set it up so that the user has to press 1, then dial extension (ie 103) followed by pound.
This is confusing and most of our callers are either dialing the extension immediatly before pressing one or not pressing pound.
Is there any way to set this up so the extension can be dialed at any time or if that's not possible if we could remove the pound from the extension?
Thanks for the help!